All orders ships via Airmail to anywhere in the world. We provide non-registered air mail and registered air mail:
CigaBuy sometimes splits your orders into multiple shipments to avoid delays. All shipments are shipped using the same shipping method you have selected during checkout.
All partial shipments are clearly displayed in the order management page.
Not happy with a product? Return it to us.
You may return undamaged items to us postmarked within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.
Click here to return a product.
Standard shipping orders are shipped via Airmail parcels and Registered Airmail parcels.
Destinations: 216 countries around the world
Transit time depends on the shipping method selected during checkout.
No Sales Tax. Since CigaBuy is a Hong Kong company, and there is no sales tax in Hong Kong.
If your country imposes high import taxes, please note in the order.
Timely shipping is the number one priority for us. Most items can be shipped within 1 day, but some product will be processed in approx. 3 days.
Note: CigaBuy operates in Hong Kong Time, GMT+8.
Dead on Arrival (DOA)
CigaBuy guarantees safe delivery of your orders. We exchange all damaged items. CigaBuy reimburses return shipping charges.
Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.
Product Warranty (faulty / defective over normal use)
Unless otherwise noted on the product page, product warranty is 3 months counted from the date of shipment.
Incorrect Description / Wrong Items Mailed
CigaBuy will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and CigaBuy covers all return shipping charges.
Due to restrictions imposed by PayPal, CigaBuy is unable to issue refunds 60 days after payments. In such cases, store credits of equivalent value are issued in place of refunds.
An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.
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