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I received a damaged or broken item

Thanks for your support to CigaBuy.

Any products , regardless of the guarantee offered, dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email).


To complete the process, we need the following documents:

1.      Both sides of custom declaration form.

(Example: http://cbm.aa-img.com/downloads/packaging.jpg)

2.      The Model and PO number we marked on the product or on the package box.

(Example: http://cbm.aa-img.com/downloads/PO-number.jpg)

3.      To clarify the package is intact or not on delivery.


You can follow the steps below to upload the documents:

1. Sign in with your CigaBuy account on http://my.cigabuy.com/

2. Go to http://help.cigabuy.com/en/contact-us

3. Select the Order Number

4. Select the Type of Email: Broken or Defective items received

5. Upload the documents and the message.


We will appreciate if you can provide more details, that would help us to investigate and avoid the same situation occur again.

And, we will keep in touch with you until the process is completed.

Any questions please contact us by Customer Service: http://help.cigabuy.com/en/contact-us