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Help & Guide

Shipping & Returns

Shipping Worldwide


All orders ships via Airmail to anywhere in the world. We provide non-registered air mail and registered air mail:

  • Non-registered Air Mail: Without tracking number, sent package within 2KG all over the world. Usually it takes 15~30 days
  • Registered Air Mail: With tracking number, sent package within 2KG all over the world. Usually it takes 15~25 days

CigaBuy sometimes splits your orders into multiple shipments to avoid delays. All shipments are shipped using the same shipping method you have selected during checkout.

All partial shipments are clearly displayed in the 
order management page.




Satisfaction Guaranteed


Not happy with a product? Return it to us.

You may return undamaged items to us postmarked within 45 calendar days of delivery. If the return is not a result of our error, customers will be required to cover shipping cost both ways. Please make sure the item is returned in the original condition, with the original packaging and accessories.


Click here to return a product.




Shipping


Standard shipping orders are shipped via Airmail parcels and Registered Airmail parcels.

Destinations: worldwide


Destinations: 216 countries around the world

 

Transit time depends on the shipping method selected during checkout.

No Sales Tax. Since CigaBuy is a Hong Kong company, and there is no sales tax in Hong Kong.

If your country imposes high import taxes, please note in the order.




Stock Availability


Timely shipping is the number one priority for us. Most items can be shipped within 1 day, but some product will be processed in approx. 3 days.

 

Note: CigaBuy operates in Hong Kong Time, GMT+8.




Dead on Arrival (DOA)


CigaBuy guarantees safe delivery of your orders. We exchange all damaged items. CigaBuy reimburses return shipping charges.

Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.




Product Warranty (faulty / defective over normal use)


Unless otherwise noted on the product page, product warranty is 3 months counted from the date of shipment.

  • Within 3 months from shipment:
    Upon returning, defective items are replaced and shipped back to customers for free. Return shipping reimbursement is USD 20 or actual value of regular airmail, whichever is lower.
  • Afterwards:
    Customers may still send defective items back to CigaBuy. CigaBuy passes those items back to their manufactures and helps coordinating the repair. Customers are responsible for shipping charges both ways.

    Depending on the problem, fees may be assessed by the manufacturers. CigaBuy will contact customers before committing the repairs.



Incorrect Description / Wrong Items Mailed


CigaBuy will exchange the item or fully refund you. Contact us and then ship the products back via the least expensive method, and CigaBuy covers all return shipping charges.

Due to 
restrictions imposed by PayPal, CigaBuy is unable to issue refunds 60 days after payments. In such cases, store credits of equivalent value are issued in place of refunds.


An item not as described is defined as either a significant specification is different or the appearance of the primary product is significantly different, compared to those listed on the product page before ordering.