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Help & Guide

About Us

Who are we? Where are we based?

As an e-commerce company, CigaBuy Online Vape Shop mainly focuses on supplying premium tank atomizer, e-cigarette mods, starter kits and e-juice. We provide access to world leading vaping brands with wide range of products. Surely you can find the most popular brand like Smoktech, Geekvape, Vandyvape, Lost vape and Uwell, etc. Moreove, we offer the best deals, discount codes for some hot vape products.

 

Our advantages:

Much less processing time: most orders can be shipped in 48 hours

Much quick shipping method available to EU

We have warehouses across EU & China. 3~7 fast delivery from EU warehouse

All are authentic guaranteed

 

Our experienced and skillful shipping team is dedicated to ensure all the shipments delivering to our customer quickly and safely. Hope you enjoy shopping with us!

 

How to contact CigaBuy?

You can contact us by sending an email to sales@cigabuy.com. For urgent matters, you could contact us directly via our liveperson or Email (sales@cigabuy.com).

Our Liveperson provides live service at 8:30AM – 6:00PM(GMT+8 Hong Kong time) Monday to Saturday, so you can conveniently contact us.

We understand the importance of addressing your questions and concerns in the most efficient manner and we will try to give you a reply within 24 hours during weekday. Please remember to check your email folders if a reply does not reach you after a reasonable period of time.

Headquarter Address: 8/F, CNT Comm BLDG, 302 Queen's RD Central, HongKong

What payment method is accepted by CigaBuy?

CigaBuy accepts two methods of payment. Firstly, payment can be made by signing up to PayPal and using your PayPal available balance (funded by a verified bank account or credit cards).

Secondly, the western union is also available if you prefer not to sign up for a PayPal account. You can see the detail information via our e-mail when you want to pay by this way.

Is it safe to shop on-line at CigaBuy.com?

At CigaBuy.com, we guarantee your privacy and on-line shopping safety.

We are secured by a VeriSign 256bits SSL certificate to ensure that your personal information is encrypted and secure when you communicate with CigaBuy.com

We do not store any credit card information. All billing information is processed by PayPal.com, an online platform owned by eBay, considered the most trustworthy worldwide today. PayPal employs multiple industrial security technologies.

We occasionally send out email promotions and newsletters to our customers. These e-mail are sent very sparingly (approximately 1 per month). You can opt-in and opt-out at any time.

We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

Are we trustworthy?

From the first-hand experience of a large number of e-commerce members who have made purchases from CigaBuy, the ordering process tends to be hassle-free with most orders successfully fulfilled without issues. From time to time, there may be occasional glitches in the ordering process, but those issues can generally be resolved by the CigaBuy dedicated Customer Service staff.

We have customer service employees specializing in English, French and German, and the customer service is often top notch, and problems are usually resolved in a timely and professional manner.